FAQs
More FAQs- Are your disinfection products safe for use around humans and pets?
- Will any items in my home be salvageable after the cleanup process, and how do you determine what can be saved?
- What would be considered non-insured work?
Absolutely. At ServiceMaster Restore, the safety of our customers and their loved ones, including pets, is our top priority. That's why we only use Health Canada approved products for our disinfection services. These products are proven to effectively kill contaminants, pathogens, and hazardous materials without posing harm to humans or animals. Our highly trained technicians also take all necessary precautions and follow strict protocols to ensure that the affected area is properly isolated during the disinfection process. With ServiceMaster Restore, you can have peace of mind knowing that your home will be thoroughly disinfected while keeping your family and pets safe from harmful chemicals.
Our top priority is to properly and safely remove biological waste from your home while minimizing any damage. Our highly trained technicians are equipped with industry expertise, specialized products, and equipment to effectively clean and disinfect the affected area. We understand that some items may hold sentimental or monetary value, so we take extra care in evaluating each item to determine if it can be salvaged or not. We follow strict guidelines and protocols to ensure that only items that are safe for use will be deemed salvageable. Our team will communicate with you throughout the process and provide recommendations based on our findings. Rest assured that we will do everything possible to save as many items as we can during the cleanup process.
Any construction project unrelated to the loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.